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Provide Services for Young People Appropriate to Their Needs and Circumstances Assignment Sample

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Table of Contents

Instructions and Requirements:

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Read the scenario and provide written responses (in the space provided) to the questions. You may use any information source to help you to work out your responses. Each response must satisfactorily address all parts of the question.

You will need access to:

Wellness Community Centre Policy and Procedure Manual and Referral letter. Which are attached.


Assume the role of a Youth Support Worker at the Wellness Community Centre. Your organisation is funded to support clients aged 16 - 18yrs, who are homeless or at risk of homelessness. Clients that meet the criteria are placed into housing supported by the government and live semi-independently in a shared arrangement with one other client.

You have recently been assigned a new client, Ahmed, who is 16 years old. Ahmed was originally born in Afghanistan and came to Australia as a refugee around 5 years ago. His English is good, though he sometimes struggles to discuss abstract subject matter or when he is feeling stressed.

Ahmed recently ‘came out’ to his parents who are both highly conservative and strict in their religious beliefs. They reacted harshly, evicting Ahmed from their home, describing him as ‘filthy’ and telling him that he can’t come home unless he changes his attitude. That was six months ago. Since then, Ahmed has spent the night on friends’ couches and in crisis accommodation. He is still enrolled in school, though now often struggles to find the motivation or energy to attend. Usually a very diligent student, particularly in the arts, his grades have noticeably slipped over the last semester.

The referral form (which came via Ahmed’s school guidance officer) also states that Ahmed has been bullied by other boys at school due to his sexuality. The guidance officer expressed concerns for Ahmed’s mental health, stating that he often seems down.

When you first meet Ahmed, he seems timid and withdrawn. He shakes hands with you but refuses to make eye contact.

Q1. What are Ahmed’s immediate needs?

Homeless people are associated with high risk which not only affects their mentality but also affects their physical condition. “Wellness Community Centre” allow a company that provides houses to the homeless people. As per the case scenario, Ahmed has been struggling with the accommodation, lack of parent connectivity, and getting bullied by the school boys. Therefore, Ahmed required immediate care that reduced his mental pressure and suicidal tendency, increasing parental love and understanding. Teenagers at 16 years more required parental care which influences their growth and development. The risk of homelessness is associated with the prominent deterioration is associated with mental instability; therefore Ahmed needs an individual to share his feeling.

Q2. What laws and organisational policies and procedures would you need to adhere to throughout the consultation?

Homeless people have been harassed by different means which causes them to increase their physical deterioration and mental health conditions. Linking with the case scenario, Ahmed has been affected socially by school boys, emotionally due to lack of parenting and physically due to the crisis of living at home. Therefore the suitable policies for this case include “Human Rights Act 2004 (Cth)”, “children safeguarding act”, “World Health and Safety Act 2011 (Cth)”, “Anti-discrimination Legalization”, “Family Law Act 1975 (ctn)” and “Privacy Legalization” are the effective policies and regulation that helps Ahmed during consultation. All the above policies help in providing the justice to Ahmed and therefore help in improving their mental health condition and physical appearance.


Q3. What questions could you ask Ahmed to encourage self-reflection on his current situation? List four (4)


  Who is your favourite person in home?


  What are the issues you have faced?


  Whom you love the most?


  What do you think; how you should be treated?

Q4. List two (2) people you may need to talk to so you can assist Ahmed.


      A professional psychologist can assist Ahmed and also can give proper support to get recovered from the current situation.


  An experienced advocate who is aware of family laws and discriminated act and head of member of the “Wellness Community Centre” can assist Ahmed.  

Q5. Ahmed discloses that he was thinking of taking his own life last night. He says he has managed to ‘steal’ around twenty Valium pills from a friend whose couch he has been sleeping on and is still thinking closely about ‘ending it all’ but has no clear plan in mind. You ask Ahmed if you can accompany him to the mental health crisis unit at your local hospital for further assessment, but he flatly refuses, saying he’s ‘not going to do anything crazy’.

How would you respond in this situation?

   I need to inform the “mental health crisis team” which is placed in the nearest location. I need to provide emotional support to the person and need to motivate him. I should eliminate the chosen causes if possible. All these steps will be extremely helpful for Ahmed. A person always should be present with Ahmed. I should also identify all the issues which are Ahmed facing and need to try to resolve the issues. A professional psychologist can counsel Ahmed and also help him to get recovered from the mental illness. So, I can appoint a psychologist for Ahmed.

Q6. In considering his housing and financial situation, Ahmed decides his goal is to borrow money from a friend to secure a 12-month lease on a three-bedroom house. He can then rent the other two rooms for short stays on Airbnb which he says will fully cover his own rent.

In the following table outline the risks associated with his plan and a strategy you could communicate to Ahmed to assist him in overcoming his current situation.

Ahmed being a teenager might not get rent as he demands and consistent renters might not be available which leads to creating pressure at the beginning of each month. Secondly, his education and the teenager phase can be ruined by this burden. His current mental health is not in a good position, so Ahmed can take the wrong decisions in the business. Education can be hampered which again leads to an increase the mental health. Therefore, I can suggest Ahmed consult with his parent and also can say that his parents will help him increasing bond between parent and him.

Q7. Identify two (2) referral options that meet Ahmed’s needs. You will need to research the programs/services in your own area. Use the information you sourced to complete the Wellness Community Centre - Contact Database document below. See the example given.

Wellness Community Centre - Contact Database


Service Options


Funding Source

Contact Person

ZYX Youth Services

Individual support and group programs including ‘Chasing Rainbows’: Group support program for LGBT youth aged 15-19 years old.

15-19 years


Referral only, including school, GP and counsellor.

Grant accessed through the Department of Social Services (DSS) – Disability, Mental Health and Carers Program.

Jenny Rogers (Program Manager) 


0481 XXX XXX



Service Options


Funding Source

Contact Person

 Rehabilitation Agency

  Mental Support and emotional support for young people.

 13-19 Years old school student.

 Department of the mental health and Social Wellbeing’s

 Welky Hawker (Head of the organisation)





Service Options


Funding Source

Contact Person

Mental support provider community

 Provide legal and mental support to young age people.

 10 to 19 years people.

 International health society

 Rebuke Haling ( Manager of the Institute)




Q8. Describe how you will ensure all information recorded in a contact database is up to date.

 Reconfirming all the contact detail from the school record to ensure correct information storage. I will recheck all the data and also will try to open the data in its proper storage location.

Q9. Complete the Common Assessment Tool (CAT) template based on all the information provided from scenario.

Wellness Community Centre - Common Assessment Tool

Name:  Ahmed

Age:   16

Presenting Issues 

What are the key issues for this young person? Immediate needs? Why have they contacted your agency now? (E.g. voluntary or mandated client).

     The person is facing different mental problem. He is depressed and do not have any emotional support.

What is the young person’s presenting strengths?

     He never gives up on any difficulties. He always tries to fight to achieve anything. The person motives himself.


Accommodation issues (e.g. stable, unstable, short/medium/long-term, supportive, rental, homeless/at risk of homelessness, substance use in the household).

  His mental issues are in medium condition. His mental conation is not that much critical and can be cured by proper strategy.

With whom does this young person live?

 This young person lives with his friend in his home.

Age first left home (including the reason for leaving).

  The boy left his home at the age of 11 years for having some religious issues with his parents.


Explore the nature of this young person’s involvement with family members.

   The person is extremely polite and innocent with the family member.

Emotional/Mental Health 

What are the current emotional/mental health issues for this young person? 

    The mental health of the person is not good. The boy is in the depression.

Explore Harm to Self 

(E.g. Indicators include mood (depression), thoughts (suicidal ideation), behaviour (risk-tasking activities including cutting) and history (previous suicide ideation/attempts and treatment). 

 The boy has stolen 20 sleep tablets from his friend's coach and also has tried to attempt suicide.

Physical Health 

    He is physically strong and does not harm anyone.

Q10. Describe how you will monitor and review Ahmed’s service delivery.

Close observation allows us to take note of minutes of detail of the homeless and mentally traumatised people. Therefore noting down each of Ahmed's activities helps in understanding their mental status. Secondly, social engagement and making new friends confidence rebuilding will be the monitor pattern during delivery service. I can assist a psychologist with counselling and make proper strategies to recover him. I need to observe him on the daily basis to identify the improvement.

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